Can anyone play at Prism Casino?

Technical Questions

What kind of computer do I need?
What is the recommended screen setting?
Are there any Windows requirements?
Does your software support Macintosh or Web TV?

Downloading and Installing

Getting Started – Step By Step Guide
I have downloaded the software but how do I find it on my computer?
Do I have to download every time I want to play?
How do I get all 80 Games?
How long will it take to download the new game?

Your new casino account

How do I open a free or real money account?
Is my User name/Passwords case sensitive?
Does Prism Casino function with every ISP including AOL, Prodigy, and CompuServe?

Gaming Software

Is Prism Casino software really free?
How does Play for Real differ from Play for Free?
How do I know these games are fair?
What games do you offer?
I see that I can play Blackjack, but how do I play more games?
What are your table limits in Blackjack?
How many decks are used in Blackjack and how often does the dealer shuffle?
What are the betting limits in Roulette?
Do any of your games offer progressive jackpots?

Security and Privacy

What is our approach to your privacy?
What information do you need about me?
What is a Credit Card Agreement Form
Form, and where can I request one?
Why do I have to complete a Credit Card Agreement Form
Form when I have been playing for real money already?
Do you disclose information about me to anyone?
How do you use my personal information?
How carefully does Prism Casino protect my personal data?
 
Can anyone play at Prism Casino?

In most countries, it is legal to gamble on the Internet. In other countries, it is not. You must abide by the laws that apply in your country. Citizens from the following locations are prohibited from playing for real wagers at Prism Casino unless they deposit using or submit a Credit Card Authorization Form:
We apologize to the customers from the countries detailed below for the inconvenience caused.
The countries are: Albania, Armenia, Azerbaijan, Belarus, Byelorussia, Bosnia, Bosnia and Herzegovina, Bulgaria, Cost Rica, Croatia, Czech Republic, Estonia, Herzegovina, Hungary, Turkey, Iraq, Iran, Pakistan, Afghanistan, Myanmar, Zimbabwe, Denmark, Indonesia, Kosova, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, Ukraine and Yugoslavia.
List Updated on 03/03/07
It is the responsibility of each client to ensure that they comply completely with their own local, national or state laws concerning online gaming, prior to registering or wagering with Prism Casino.
In order to open an account at Prism Casino, you must be at least 18 years of age.

Technical Questions

What kind of computer do I need?

We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/ME/XP.

Are there any Windows requirements?
You must have at least a Windows 97 software version installed in your pc to enable the proper function of Prism Casino.

What is the recommended screen setting?
To enjoy the full impact of the casino environment we recommend a minimum screen resolution of 800x600 and 256 colors. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the games.

Does your software support Macintosh or Web TV?
No, at the moment, neither Macintosh nor Web TV are not supported.


Downloading and Installing

QuickStart to Prism Casino

I have downloaded the software but how do I find it on my computer?
If you chose to save the software to the default destination on your computer, you will find a Prism Casino icon on your desktop.
If you can’t find your installed software, you can start it by clicking on your START button on the lower left hand corner of your computer.  Then click on PROGRAMS and locate Prism Casino among the list. Alternatively, if you chose to add a shortcut to your desktop, simply right click on “Prism Casino” and select “add shortcut to desktop”.  Then, it will launch an icon to your desktop that will provide much easier access to log into Prism Casino.

Do I have to download every time I want to play?
No. You only need to download and install once. The initial download contains the most popular games: e.g. Blackjack, Slots, Craps etc. You may install additional games by simply clicking on each name listed on the menu located on the bottom of your software.  You may locate additional games by simply clicking on either the left or right arrows located on both bottom corners.

How do I get all 80 Games?
Click on the name of each game that you wish to play and the software will install itself. You only have to do this once for each game.  Please keep in mind that you must be connected to the Internet to download additional games.

How long will it take to download the new game?
Depending on your Internet connection, installing the additional games can take from a few seconds to approximately 2 minutes.


Your new casino account

How do I open a free or real money account?
If this is your first time at Prism Casino, you’ll have to create an account by clicking the “New Account” button. Simply complete the registration form and a new account will be created for you.  Please keep in mind that every Username is unique.  Select a username that is not common.  Your Password must be at least 6 characters long.

Please keep your new account login and password in a safe place.  You only need to open one account to be able to access or play for fun or play for real money accounts. If you forget your username and/or password, please contact support.

Is my User name and Password case sensitive?
Your password is case sensitive. If you created an account in all lower case please make sure that your CAPS LOCK is not on to not get “incorrect password” message when logging on.

Does Prism Casino function with every ISP including AOL, Prodigy, and Compuserve?
Yes. You can connect to the Prism Casino game server regardless of which ISP (Internet Service Provider) you are using.


Gaming Software

Is Prism Casino software really free?
Yes. It costs you nothing to download the software and play great casino games if you select the Play for Fun option when you enter the casino.

How does Play for Real differ from Play for Fun?
With Play for Real you can enjoy the thrill of playing for real money, as long as you have deposited funds into your account. The odds and software in the Play for Fun mode is identical to that of the play for Real mode.  You can use the Play for Free feature to practice before depositing real money into your account.

How do I know these games are fair?
All of our games undergo rigorous testing by an independent testing organization - SafeBet - that randomly tests the outcomes of our games and certifies them only if they pass.

What games do you offer?
We currently offer more than 80 exciting games that include:
Blackjack, Caribbean Poker, Craps, Keno, Tri-Card poker, Slot Machines, Baccarat, Let 'Em Ride, Pai Gow Poker, Red Dog, American Roulette, War, and Video Poker.  In addition, we offer progressive jackpots for Slots, Caribbean poker and Video Poker machines.

I see that I can play Blackjack, but how do I play more games?
Blackjack is included in the initial software download. Click on the name of each game that you wish to play and the software will install itself. You only have to do this once for each game.  Please keep in mind that you must be connected to the Internet to download additional games.

What are your table limits in Blackjack?
The table betting limits are $1- $250.  However, we do offer higher table limits for VIP’s or Highrollers.  Please feel free to contact support for details on our high roller special table limits and VIP CLUB.

How many decks are used in Blackjack and how often does the dealer shuffle?
Prism Casino uses seven decks that are shuffled after each round.

What are the betting limits in Roulette?
The table betting limits are $200 on the inside and $250 on the outside.

Do any of your games offer progressive jackpots?
Yes! We offer exciting progressive jackpots:
Caribbean Stud Poker
Caribbean Hold’em
Let’Em Ride
It’s Good To Be Bad            
Crazy Dragon
Shopping Spree
Light Speed
The Shark
Mid-Life Crisis
I.R.I.S 3000


Security and Privacy

What is our approach to your privacy?
We treat your private information with the strictest confidence.
We are registered with both the Costa Rican Data Protection Agencies. We ensure that all of your information is protected in full accordance with the strict regulations of their Data Protection Act.

What information do you need about me?
When you first register for the download, we only need your e-mail address.
This will allow for us to send you our weekly member bonuses that can span anywhere from 10% to 500% and make sure that you are entered in our Weekly Free Chip Draws.
To open an account to play for free or real money, you are required you to provide your real address, email address, date of birth and telephone number. For security purposes we require all registration fields filled with valid information for accreditation of bonuses and processing of payouts.
In addition, in order to insure a secure play free of credit card fraud, we require a Credit Card Agreement Form and a method of identification from all clients depositing by credit card. Acceptable forms of identification verification are Passport, National ID Card, Driving License and Birth Certificate.

What is a Credit Card Agreement Form Form, and where can I request one?
Credit Card Agreement FormForm is a security tool that our Credit Card Payment Processing companies require to verify the personal and banking information on your account. Once you have either faxed in or scanned and emailed the form, you will be able to continue playing with your deposits and cash in on your corresponding winnings. We take pride in providing each and every one of our players with a pleasant and safe gaming experience and allow players to play for money from countries that had previously been blocked. Click here to download the fax back form. The form can also be requested from (fax@prismcasino.com). You can FAX it to our Toll Free Fax number 1-866-369-0548.

Why should I complete a Credit Card Agreement Form Form before I deposit real money?
Our systems will automatically place a suspension on any account that accesses our systems from certain countries. These countries either have banking rules that make it difficult for financial transactions to occur, or have a history of fraudulent activity.

Why do I have to complete a Credit Card Agreement Form Form when I have been playing for real money already?
There are situations when our systems will tell you that you cannot deposit or withdraw without a Credit Card Agreement Form. This is usually triggered by specific credit card activity in your casino account. If you use a credit card on more than one casino account our systems will suspend the account and ask you to send in a Credit Card Agreement Form. If you ever have difficulties depositing and you receive a notice mentioning a Credit Card Agreement Form, please contact us at e-mail, telephone, live chat, and we will be more than happy to explain your situation.

This information also allows us to customize your table or depositing limit preferences upon request.

How do you use my personal information?
Your personal information is used only for transactions involving your casino account.

How carefully does Prism Casino protect my personal data?
Your personal data is contained behind secured networks and is only accessible to a strictly limited number of Prism Casino staff with special administrative access rights. Financial and sensitive transactions can be carried out on our secure server.

100% Secure
We accept: Visa, Master Card, and more.