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A customer may request for payment if he/she has fulfilled the following requirements:

  1. If the customer used a credit card (Visa MasterCard, Central Coin, or FIREPAY) at any point, he/she must send theCredit Card Authorization Form, together with any additional required documentation.
  2. The customer must have fulfilled the wagering requirements based on the bonus given to him on a deposit.
  3. The amount of the withdrawal requested must NOT be equal or less than the non-cashable bonus.
  4. For any cash outs resulting from free chips, the customer must provide a valid form of ID.

Cash Out Schedules

Cash out requests will take approximately 7 to 15 business days depending on the method of deposit used.

Regular Customers

Deposits coming from:

  1. Credit or Debit card (Visa/Master): will take approximately 7-15 business days.
  2. Other Methods: will take approximately 7 to 15 business days.

VIP Customers

Deposits coming from:

  1. Credit or Debit card (Visa/Master): will take approximately 5-10 business days.
  2. Other Methods: will take approximately 3-7 business days.

Remember: Checks are sent only twice a month, so payout may take up to 15 days or more. Fees are deducted from the approved payment.

Note: VIP customers must use their VIP account to benefit from their VIP privileges.

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