From Entertainment

The secrets I learned working in a casino

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Prism Casino is my life. Actually, scratch that. Casinos are my life. Yes, I love Prism Casino. I love the culture. I love the management. I love the team members. I love the players.

But my true passion? Casinos in general. And not just online. I’ve been with Prism Casino for about 3 years. And while they do have a great culture here that promotes growth, values the customer, and supports training, everything I learned about gaming came from my experience in a Las Vegas casino.

I got my start in Las Vegas working at one of the big properties on Las Vegas Boulevard in 2008. My first job? Working as a cook at one of the all-you-can-eat buffets. After about 6 months, I came across an open position in the VIP program and jumped at the opportunity to work there.

The role saw me service not just VIPs, but also new players. Today, I want to share with you what I learned working there, how some of it applies to online casinos, and how land-based casinos and online casinos are very different.

Nothing in a land-based casino is free


VIP players are treated like gold. We offered them free show tickets. Free hotel stays. Free food. And even complimentary casino play. But they were VIPs. And that meant that they had wagered thousands and thousands of dollars with us. Maybe more. New players, though? They got nothing for choosing our casino over the others. Sit down to play Blackjack at a $25 minimum table and you’d need $25 of your own money.

When I made the transition to the online world, I assumed that new players wouldn’t be entitled to any freebies either. But then I discovered that Prism offers new players not only deposit bonuses, but free chips on occasion. That completely floored me and forced me to change my way of thinking.

The casinos know their customers inside and out


You know those player point cards that land-based casino players have? They’re like a fingerprint. When you drop the card at a table or insert it into a slot, the casino is keeping track of every single bet you make. At any given time, they can pull a report that shows them the names of the high rollers haven’t been to the casino in a while. They can then send them comps for a freebie to get them to come on down and bet some more.

I’ll let you in on a little secret. Online casinos have the same system too. So if you’re the type of player who likes to bet a lot, the casino will know and will likely offer you to join their loyalty program where you can earn even bigger rewards.

That whole thing about slot machine placement is made up


You know how some slot players tell you to always play machines by the elevator because they pay out more? There’s no truth to that. Slot machines are completely random, so the casino doesn’t know which machines are going to pay out at which times. This one really doesn’t apply to the online casino world because there is no real floor space to talk about.

But I did learn how seriously online casinos like Prism take their Random Number Generator. That’s the technology that makes every spin, every deal, and every dice roll completely random, so you don’t have to worry about any game being fixed in the casino’s favor. Prism Casino, for example, has their RNG audited frequently to make sure everything is as it should be.

Like this inside casino info? Follow the blog for more tips like this coming your way soon. I’ll be sharing even more Las Vegas casino information, including things that casinos don’t want you to know, so stay tuned.

Andy Cunoi

Andy is a common guy with an uncommon passion for blackjack. Currently he lives in San Francisco, California. Andy enjoys writing about gambling. Loves a simple life and his writing reflects that. He also enjoys music festivals a lot.